CANCELLATION POLICIES & RETURNS

Private Lessons:

All private lesson bookings are final sale. Cancellations or rescheduling of private lessons and/or private group lessons must be made at least 24 hours prior to the scheduled lesson to receive an account credit. Failure to cancel or reschedule within this 24-hour window will result in the full price of the reserved lesson being charged, and no account credit will be issued. To confirm your cancellation, please ensure you have contacted and received confirmation from an Industry Dance Co. staff member via email at inquiries@industrydanceco.ca or via phone at 519-551-2355. 

Private Parties, Rentals & Events:

All birthday party bookings require a 50% non-refundable deposit to secure your date. In the event of a cancellation, we require at least 7 days' notice prior to your scheduled party to refund your deposit, minus a $50.00 cancellation fee. Cancellations made within the 7-day window will result in the full amount being charged.

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Studio Rentals: 
In order to avoid penalties, all rescheduling requests and cancellations for studio rentals must be made no later than 48 hours prior to your scheduled booking. Cancellations or schedule changes made outside of this 48-hour window will result in the full cost of the booking being charged.

 

Enrolled Sessions: (Dance Programs, Children's Sessions and/or Fitness Programs)

Full session payments are final and non-refundable. In the event of a withdrawal, the client or a parent/guardian must provide written notice to request withdrawal from their class or their child’s class. The withdrawal deadline is 10 days prior to the start of the session/course, and all requests must be submitted by this date to avoid penalties. Withdrawals made 10 days before the session/course begins are subject to an administration fee of $50.00+HST per dropped class and will receive a cancellation of upcoming monthly payments.

 

Withdrawals made after the deadline require full payment of the remaining balance on the account for the session at the time of withdrawal. If a dancer is unable to participate due to injury or severe illness, a current doctor’s note should accompany the withdrawal request, and Industry Dance Co. will determine a refund accordingly.

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All session-based programs and courses require a minimum of 3 clients for the program or course to run. If the minimum enrollment is not met, all enrolled clients will be contacted with alternative class options and will be eligible to receive a full refund for the class.

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Packages and Merchandise:

ALL SALES ARE FINAL. 

 

Products

All Industry Dance Co. products purchased are final. This includes clothing, water bottles, third party products, and other retail products sold in-studio.

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Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

Shipping

To return your product, you should mail your product to:

Industry Dance Co.

1250 Tecumseh Road East,

Windsor, ON, Canada N8W 1B6

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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